Lost or Stolen Cards

Contact ACU immediately if your debit card or Mastercard is lost, stolen or if you're aware of it being misused. Sooner, the better.

If your debit card is lost, stolen or being misused:

During regular business hours

Monday to Friday, 8am – 8pm (CST)
Saturday, 9am – 4pm (CST)

Call 204.958.8588 (toll-free 1.877.958.8588)
At the prompt, press 2 to talk to a member service specialist

Outside of regular business hours

Call toll-free 1.800.567.8111
Request that your debit card be cancelled. Then get in touch with us during regular business hours the next day and we'll arrange for a new debit card and answer any questions or concerns. 

If your MasterCard is lost, stolen or being misused:

Call toll-free 1.800.567.8111 24 hours a day, 7 days a week

We're very serious about protecting your personal information and you should be too. Learn more about your legal responsibilities regarding your identity and security: 


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